Help & FAQs
Back to DashboardQuick answers for wallet, withdrawals, products, and account usage.
Support Email: support@viralspace.ng
Open Wallet, click Request Withdrawal, enter the amount (minimum ₦5,000), and submit.
Common reasons include insufficient balance, missing/invalid bank details, or temporary API/network interruptions.
Yes. Both account types can view wallet balances, manage bank details, and request withdrawals.
Go to Wallet, open Bank Details, select bank, enter your 10-digit account number, wait for verification, then save.
Check Notifications for account updates. If you still need support, email support@viralspace.ng.
Withdrawal requests are recorded immediately and then processed based on admin payout cycles and bank timelines.
At the moment, cancellation depends on admin workflow. If your request is still pending, contact support/admin quickly.
Confirm your bank is selected and account number is exactly 10 digits. If verification service is unavailable, try again after a short time.
Open the Wallet page and use filters to review credits, debits, and pending records for your selected period.
Some sections refresh after API reloads. Try refreshing the page or signing out and back in if your latest changes are not shown.
Viralspace connects brands and affiliates for performance-based marketing. Brands list products while affiliates promote and earn commissions from tracked conversions.
Each promotion uses a unique tracking link. Viralspace records clicks and matches conversions to the correct affiliate for analytics and commission calculations.
Go to Add Product, complete product details, set your commission rate, upload media, and submit. Products can be reviewed before going live.
Use Browse Products in your affiliate menu, review commission and product details, then generate your link from the product page.
Viralspace uses authenticated sessions/tokens and role-based API access. For best security, use a strong password and log out on shared devices.
Refresh the page, confirm your internet connection, and sign in again if needed. If the issue persists, check Notifications and report it to support/admin.